“Managed Experience” for visitors to Dominica

by: - September 22, 2020
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A decision has been made to establish protocols that offer a “Managed Experience” to all visitors to Dominica, including visitors coming from the High-Risk classification countries.

This comes from discussions with the Ministry of Tourism, International Transport and Maritime Initiatives, Ministry of Health, Wellness and New Health Investment, Discover Dominica Authority, Dominica Hotel and Tourism Association, and Dominica Association of Industry and Commerce.

“As you all know the tourism sector has been very hard hit by Covid-19, we’ve even come to a complete standstill with zero visits. And all this time we’ve been looking for possibilities to restart the tourism economy while we keep a clear priority in mind, that is the national health safety comes first of all and above all,” President of the Dominica Hotel and Tourism Association, Hans Schilders said in a press statement.

He added, “The DHTA is very happy to announce that we have been given government approval to implement a concept that we call ‘The managed Experience’ for visitors to Dominica.”

The ‘Managed Experience” now affords specific activities to be undertaken in accordance with action plans that detailed activities to be undertaken, transportation procedures, select sites and attractions, personnel assigned, and protocols to be adhered to.

The “Managed Experience” on Dominica will have specific guidelines which the accommodation sector is to follow, once approval has been received from the Ministry of Health, Wellness and New Health Investment.

The accommodation sector is expected to fully coordinate the experience of guests while on the island, ensuring that there is a COVID-19 Point Person (CPP) on property to manage the experience, training of employees, communication across all channels, and the maintenance of safety protocols on and off property during land and water-based activities.

“We call it ‘The Managed Experience’ and it offers visitors, even those from high-risk countries, the options to move around on the property where they are staying and under strictly guided conditions to participate in selected water-based and land-based activities. And soon we will give you more details and examples,” Hans Schilders said.

The tourism sector has been heavily hit by this pandemic.

With the increased opportunities afforded through new partnerships in the airline industry along with solidifying those existing relationships, and now with offering a managed experience while on the island, the tourism sector now has the opportunity to recover.

With a number of airlines servicing Dominica and with the inclusion of Caribbean Airlines to its shores, the re-opening and management of activities while on island marks the occasion to welcome guests to Dominica and gives tourism a chance to make a meaningful contribution to GDP and livelihoods.

On August 20, 2020, Dominica established a COVID-19 risk classification set of protocols that introduced the CARICOM Travel Bubble, low, medium, and high-risk classifications.

This announcement is a change to these protocols which affords greater liberties to visitors while ensuring that the health and safety of all residents remain paramount.