Tourism Professionals Get Customer Service Training

by: - September 23, 2019
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One hundred tourism frontline personnel are now better trained in several areas related to their respective fields.

During the month of September, the Discover Dominica Authority   embarked on a four (4) part training series on delivering quality service.

The trainings targeted frontline tourism personnel such as tour guides, craft and souvenir vendors, taxi service providers, immigration officers, custom officers, forestry and park wardens and Dominica Air and Seaport Authority security.

The training sessions were facilitated by Sharon Banfield – Bovell of the Caribbean Tourism Organization and local customer service professional, Yvonne Armour.

At the closing ceremony on Friday, September 20th, Armour gave a brief overview of the training, highlighting the introduction of a concept related to environmentally-friendly considerations.

She said, “We thought that delivering customer service in the nature island context is very important. As part of the thrust to be the world’s first climate-resilient country, we needed to embrace, live, speak and feel it.

“We spoke a bit about ideas that we can implement in the work place. We spoke about the need to…project confidence as a tourism service provider equipped with the knowledge and skills to make Dominica a bucket list destination on the world stage.”

Armour said emphasis was placed on the vendors and tour guides since cruise passengers meet with them first.

“They do not meet with our ministers, Colin Piper or our Prime Minister. We recognized the importance of their roles and how they can be much better at it,” she said.

Meanwhile, an additional 78 persons are expected to receive their certificates today.