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Notice of Changes to NBD Operations

by: - March 27, 2020
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March 26th, 2020

 

NOTICE OF CHANGES TO NBD’S OPERATIONS

 

During the Coronavirus (COVID -19) outbreak, our focus is on safety and continued service to our customers as well as the safety and well-being of our employees, who are important to support you and your business.  In this regard, the Bank has made the following decisions.

Effective, Friday, March 27th, 2020, NBD’s banking halls will be closed to the public to satisfy the social distancing requirements by employees and customers. As a precautionary measure to help stop the spread of Covid-19 and maintain essential banking services, NBD will offer limited services by appointment only from 8:00 AM to 1:00 PM Monday to Friday.  All queries will be dealt with remotely.

Business customers will be able to perform most business banking transactions but will also be served by appointment.  Business customers are advised that night depository service will not be available at NBD’s Canefield location.  All bags must be deposited at our Roseau or Portsmouth branches.

To schedule an appointment or to make an enquiry, please contact us by calling:

 

Our main phone number:

(767) 255-2300

 

Or these extension numbers.

Roseau: (767) 255-2311/255-2389/255-2327

Portsmouth: (767) 255-2364/255-2362

 

For queries related to Card Services, please call

(767) 255-2336

And for queries on loans, call  

(767) 255-2337

Customers can also contact NBD via WhatsApp (767) 265-2300 and Live Chat on the NBD’s website, nbdominica.com

We strongly encourage our customers to use NBD’s online and mobile banking services for non-essential services. Access your accounts online or by using the NBD MoBanking App at your convenience. Transactions can also be conducted at our ATMs. For this purpose, the $1 ATM fee will be waived until further notice.

NBD will continue to monitor the environment and update the public on any changes in service.

The Board of Directors and Management of NBD encourage everyone to adhere to proper health and safety measures and thank the public for its cooperation.