55 tourism service providers benefit from CTO training

by: - July 13, 2018
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(Press Release) Roseau, Dominica -(July 13, 2018) Discover Dominica Authority (DDA) will host a four (4) day workshop on “Delivering Quality Service” commencing Monday, July 16, 2018.

Fifty five (55) Craft and Souvenir Vendors, Hair Braiders and Tourism Taxi Service Providers will participate in the workshop at the Prevo Cinemall.

The objectives of the training are to:

• understand the importance of their jobs in visitor satisfaction;
• improve people relations through the utilization of effective communication;
• understand how positive visitor interactions result in satisfied visitors.

The workshop will be facilitated by Caribbean Tourism Organisation Regional Human Resources Development Consultant, Sharon Banfield- Bovell.

Mrs. Banfield-Bovell has been passionately contributing to the development of Tourism and Human Resources in the Caribbean region for approximately 18 years. In the capacity as Regional Human Resources Development Consultant, she is primarily responsible for training and professional development for the organization’s membership as well as the day-to-day management of the organization’s Hospitality Assured Caribbean Certification programme.

DDA anticipates that participants will apply the knowledge gained into their respective fields in order to improve the quality of service delivered to visitors. DDA will continue its commitment to the development of the tourism human resource as excellent customer service impact positively on guests’ experiences.